Terms of Service

Shine Pages Limited, a company registered in England and Wales with company number 17457190, whose registered office is at 82a James Carter Road, Mildenhall, United Kingdom, IP28 7DE. In these terms "we" and "us" mean that company, and "you" means the person or the business placing an order.

Reach us at communications@shinepages.tech or by post at the address above. Everything that matters in an order is written down, which is why every figure and date in one is confirmed in writing before work begins.

They cover every order for design work placed with us, and they work alongside two other pages: the Delivery & Refunds page, which governs how files arrive and how to cancel, and the Privacy Policy, which governs information. Where the written quotation for your order says something different from this page, the quotation wins, because it describes your order and this page describes all of them.

Some of what follows applies only if you order as a consumer - that is, for purposes outside any business of your own - and where that is so, the clause says which.

Design work on company documents, made to order from material you supply. We take the facts, text and pictures you send, edit and arrange them, design the pages, and hand back a finished document as a file. We come in three shapes, and the quotation for your order names which one it is.

• Short profile - a few pages: a cover, an opening statement, what the company does and is equipped for, and a contact page carrying your registered particulars.
• Company brochure - a designed document with a contents list and sections of its own: an opening spread, capabilities and services, the team where you want one included, how an engagement runs, and contact and disclosures.
• Sectioned document - a longer document split into parts, each with its own opening page, sections that can be sent on their own, tables where the material calls for them, and a version for each audience where the order asks for one.

Whichever shape an order takes, it delivers:

• a PDF prepared for reading on a screen;
• a clickable contents list, bookmarks, and working links to the addresses shown;
• any further exports the quotation names;
• the editable source file, in the format agreed, where the quotation includes it.

Equally, so there is no doubt about the edges of it: we do not print, we do not post anything, we do not arrange printing with a printer, we do not write claims about your company that you have not given us, we do not supply photography, and we do not host or publish the finished document for you.

Nothing on this website is an offer capable of being accepted by clicking, and there is no basket and no checkout here. An order is made in writing, in three steps.

1. You describe what you need, by email or through the form on the contact page, which writes that email for you and opens it in your own email application.
2. We send a written quotation: what the document will cover, its extent, one figure in pounds sterling, the date it is due, and how many rounds of revision are included. A quotation is open for the period it states.
3. You accept it in writing, and we reply with an order confirmation. The contract is made when we send that confirmation, and not before.

Prices are quoted and payable in pounds sterling (GBP). The quotation states one total figure; that figure includes any tax properly due on it; and nothing is added to it afterwards - no fees, no charges, no surcharges of any kind. There is no delivery or postage charge, because nothing in an order is delivered physically.

Where you ask for work beyond what the quotation describes, we quote for it separately and wait for your written acceptance before doing it. We do not add to an invoice for work you have not agreed to.

Your own bank or card issuer may charge you for a currency conversion or an international payment. That is a charge between you and them; nothing of it comes to us.

We invoice by email, and the invoice names the methods and the date payment is due. Payment is by bank transfer against the invoice, or by card through the secure payment link the invoice carries, which is operated by Stripe.

This website takes no payments. There is no checkout and no card field anywhere on it. Card details are entered on the payment provider's own page, are handled by that provider under its own terms, and never reach us.

Where an invoice is not paid by its due date we may pause the work and say so, and we may charge interest and recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998 on a business order. On a consumer order we do not charge either.

A document about your company can only be made from what your company gives us. When you send us material you confirm that you are entitled to send it: that the text is yours or you have permission to use it, that you hold the rights in the photographs and logos, and that anyone identifiable in a picture has agreed to appear in a document of this kind.

You also confirm that the facts in it are true. We do not verify claims about your company, your track record, your certifications or your customers, and nothing of the kind goes into a document unless you have supplied it and confirmed it. Where a statement would need a substantiation you do not have, we will say so rather than set it.

If a claim is made against us because material you supplied was not yours to supply, or was untrue, you agree to meet the cost of it. That indemnity does not apply to a consumer.

Dates in a quotation are set on the assumption that the material and the approvals arrive when they are asked for. Where they are late, the date moves by the same amount, and we tell you the new one in writing rather than letting it drift.

Comments on a draft are best sent together, in one message, from everyone who has a view. A round of revision means one pass through a collected set of comments; the quotation says how many rounds are included, and further rounds are quoted before they are begun.

Where an order is put on hold at your request and nothing further is heard for three months, we may treat it as ended and invoice for the work done to that point. We will write and say so before doing it.

The files named in the quotation, by email or as a download link, on the date the order confirmation gives. How that happens, what to do if nothing arrives, and the remedies if a document is not as described are set out on the Delivery & Refunds page, which forms part of these terms.

Nothing on this page takes away a right the law gives you, and where a clause here seems to, the law prevails. On a consumer order these are the statutory rights that matter most.

• The design work, as a service. It is performed with reasonable care and skill, as section 49 of the Consumer Rights Act 2015 requires, and within a reasonable time where no date has been agreed. If it is not, you may require repeat performance or a reduction in the price under sections 55 and 56.
• The files, as digital content. They are of satisfactory quality, as described, and fit for a purpose you made known to us before ordering, under sections 34 to 36 of the same Act. If they are not, the remedies in sections 42 to 45 apply: repair or replacement, a price reduction, or a refund.
• Information given before you order. What the quotation says about the document and the service is a term of the contract, under section 50 of the Act.

The right to cancel within fourteen days, and the one circumstance in which it stops applying, are on the Delivery & Refunds page.

Ownership follows payment. Once an order has been paid in full, the rights in the finished document as delivered pass to you, and you may use, publish, print, translate and alter it as you please, without asking us and without any further payment.

Three things do not pass, and are worth naming so that nothing is assumed either way.

• Material you licensed rather than bought. Typefaces, stock images and any other licensed component remain subject to their own licence, and we tell you in the order which components those are and what the licence allows.
• Our own working methods. Templates, grids and the general craft of the studio stay ours, and using them again on another document is not a use of your material.
• Material you supplied. It was yours before it reached us and it stays yours. We use it only to make your document, and we return or delete it as the Privacy Policy describes.

Until an order is paid in full, drafts and files are licensed to you for review only. We do not publish a customer's document as an example of our work, or name a customer anywhere, unless you have given us permission in writing.

We are responsible for loss you suffer that is a foreseeable result of our breaking this contract or failing to use reasonable care and skill. Loss is foreseeable if it is obvious that it will happen, or if we both knew it might when the contract was made.

We do not exclude or limit our liability in any way where the law does not allow it. That includes: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; and, for a consumer, anything under sections 49 to 57 and section 65 of the Consumer Rights Act 2015.

Beyond that, and on a business order only: we are not liable for loss of profit, loss of business, loss of contracts, loss of anticipated savings or loss of goodwill, and our total liability for any order is limited to the amount paid for that order. We are not responsible for the accuracy of the facts you supplied, nor for the consequences of publishing a document whose contents you approved.

You may end an order at any time by writing to us. What happens then depends on who you are and how far the work has gone: a consumer's fourteen-day right to cancel is on the Delivery & Refunds page, and beyond that period, or on a business order, we invoice for the work done up to the day we are told and hand over what has been paid for.

We may end an order if you do not supply the material after we have asked twice in writing, if an invoice remains unpaid after we have given you a fortnight's written notice, or if we are asked to set something we believe to be untrue or unlawful. In each case we write, we explain why, and we invoice only for work actually done.

Write to communications@shinepages.tech, or by post to the registered office, and say what the problem is and what you would like done about it. We acknowledge a complaint within five working days and answer it in full within fourteen days; if an answer will take longer than that, we say so inside the fourteen days and say when to expect one.

We do not belong to an alternative dispute resolution scheme, so none is named here. If a complaint cannot be settled between us, you remain free to take the matter to court.

We change this page from time to time, and a changed page is published here carrying a new date. The edition that governs your order is the one in force on the day your order confirmation was sent, and a change published afterwards does not alter it. We send a copy of the edition that applies on request.

We do not change the price, the extent or the date of an order that has been confirmed, except by agreement with you in writing.

These terms are governed by the law of England and Wales, and disputes may be brought in the courts of England and Wales.

If you are a consumer living elsewhere in the United Kingdom, you keep the protection of the mandatory rules of the law where you live, and you may bring proceedings in your own courts. Nothing here affects that. If any part of these terms turns out to be unenforceable, the rest of them continue to apply.